Saturday, August 22, 2009
Is this what advtg all abt????
Friday, August 21, 2009
will they ever change???
Around one year back my friend who is a vodafone customer and dont wanna leave the vodafone service for any reason till now, had a very weird feeling (I wont say bad, u ll come to know why). She had to barr a number from her list and so we went up to customer care officer n asked him for the details. SHOCK: they told us that to barr a number they will charge 100 bucks pm. I dunno if this fabulous service is still available with them or not nor even i care now. Along with that i couldn see any warmth in their service and we felt like it was our mistake to even go there. Anyways, we better thot of not barring that number instead of loosing those precious 100 bucks every month.
Some what exciting: When i was in Bangalore my sister had a vodafone connection which was then recently changed from hutch to vodafone. She had this urgent requirement to extend her validity for i think 15 days more at a cost of Rs.30. I dunno something wrong might have happend for there was a deduction of Rs.60 or something from her account. She called the customer care but even after waiting n shouting they couldnt help her. The worst thing was they stopped picking her calls.
Its not a matter of few rupees in both the cases but what is bad is the way they are taking their customers. what still bothers me is that why companies still do this kind of act even when they know that viral marketing, Customer service etc are so important for their business to grow. Anyways what is done is done. I hope organisations become more receptive to the enviornment around them and can create an edge for themselves in this ever growing competition.
Monday, August 17, 2009
Fire,fire,fire!!!!
If i was the company, i would have really wanted to satisfy my customer first cos thats the Competitive Edge for me. But not competing fiercly and forgetting all abt my consumers. Recently i saw an advertisement abt the water coolers. They were very openly targetting each other. Is it correct???? Nopes!! these companies are hard core customer service organisations. for them customers always come first. But they are not presenting their image as a Customer Centric companies.
Companies still have to get ready first for their mkt seg,the enviornment around them. Just aiming on something wit out considering anything is not a mature or a calculated step.
I still think this tactic can only be followed when their is no other way or when the company knows that it has to focus on each prospective customer but not on the mass. Now companies know that they have to target each individual, they know that they have to produce products of a shorter life span, they know that they have to be more prepared to customise the product according to each buyer's wishes. And for all this a company should have a premediated and a deliberate plan and not a juvenile undeveloped scheme which can be the result of A FIRE, FIRE, FIRE!!! approach.
Saturday, August 15, 2009
Hi everyone!!! Well I dunno what to call this E-marketing/internet marketing. Names are many but the meaning is one. Internet Marketing is growing and by growing i dont mean just growing but hell lotta "GROWING".
Currently i am working as a internet marketing professional so I thought i should better start my blog with this.Companies anywhere now has the reach to their valuable customers thanks to THE INTERNET. Customers have become more educated with better cultured tools. Therefore pressurising companies to keep their customers on top of their minds no matter where they are. Customer reach has become one big marketing (advetising) instrument for the companies who believe in the 80/20 principle.
Recently I had a chat with my father who believes that Internet marketing is required but not needed. Initially, I dint know how to respond, I just couldn understand that. Then it striked and with that I knew what was missing in his literature about marketing. He was thinking with the company's point of view but not understanding the customer. Why companies like ICICI,HDFC,DELL etc are so much into e-marketing??? Well, the only answer I can give to this is perfect customer Sense and Respond Marketing instead which will make sure that a company's business model is alligned to their customers.
Hi everyone!!! Well I dunno what to call this E-marketing/internet marketing. Names are many but the meaning is one. Internet Marketing is growing and by growing i dont mean just growing but hell lotta "GROWING".
Currently i am working as a internet marketing professional so I thought i should better start my blog with this.Companies anywhere now has the reach to their valuable customers thanks to THE INTERNET. Customers have become more educated with better cultured tools. Therefore pressurising companies to keep their customers on top of their minds no matter where they are. Customer reach has become one big marketing (advetising) instrument for the companies who believe in the 80/20 principle.
Recently I had a chat with my father who believes that Internet marketing is required but not needed. Initially, I dint know how to respond, I just couldn understand that. Then it striked and with that I knew what was missing in his literature about marketing. He was thinking with the company's point of view but not understanding the customer. Why companies like ICICI,HDFC,DELL etc are so much into e-marketing??? Well, the only answer I can give to this is perfect customer Sense and Respond Marketing instead which will make sure that a company's business model is alligned to their customers.