will they ever change???

writing something abt a bad experience is a bad experience in itself. Anyways lets start....
Around one year back my friend who is a vodafone customer and dont wanna leave the vodafone service for any reason till now, had a very weird feeling (I wont say bad, u ll come to know why). She had to barr a number from her list and so we went up to customer care officer n asked him for the details. SHOCK: they told us that to barr a number they will charge 100 bucks pm. I dunno if this fabulous service is still available with them or not nor even i care now. Along with that i couldn see any warmth in their service and we felt like it was our mistake to even go there. Anyways, we better thot of not barring that number instead of loosing those precious 100 bucks every month.
Some what exciting: When i was in Bangalore my sister had a vodafone connection which was then recently changed from hutch to vodafone. She had this urgent requirement to extend her validity for i think 15 days more at a cost of Rs.30. I dunno something wrong might have happend for there was a deduction of Rs.60 or something from her account. She called the customer care but even after waiting n shouting they couldnt help her. The worst thing was they stopped picking her calls.
Its not a matter of few rupees in both the cases but what is bad is the way they are taking their customers. what still bothers me is that why companies still do this kind of act even when they know that viral marketing, Customer service etc are so important for their business to grow. Anyways what is done is done. I hope organisations become more receptive to the enviornment around them and can create an edge for themselves in this ever growing competition.